We're here to help.

Email us at support@cityrats.app. . We reply within 2 business days, Monday to Friday.

What do you need help with?

Purchase & refund issues

All payments are processed by the app stores, so refunds are requested there.

Apple — Report a problem
Google Play — Support

Account & data deletion

Delete your account and associated data, or request a copy of it.

Report content

Report a tour or a creator that breaks our Community Guidelines.

Copyright / IP report

Claim infringement of your text, photos, video or audio.

Security issues

Found a vulnerability? Write to support@cityrats.app with the subject "Security".

Common questions

Purchases are made through the Apple App Store or Google Play, so refunds are handled by them. Use Apple's Report a Problem page or Google Play's support form; we cannot issue refunds directly.