Account & Data Deletion

Delete from the app

• Open CityRats and go to your profile.
• Tap Settings → Delete account.
• Confirm. The account is closed immediately.

Delete by email

Send a request from your registered email address to support@cityrats.app with the subject "Delete my account". We may ask one question to verify your identity, and we complete the request within 30 days.

What is deleted

• Your profile, email address and display name.
• Your saved tours, progress and preferences.
• Photos, video and audio you uploaded.
• Reviews you wrote (removed or anonymised).

What is retained

• Invoices and payout records, where tax law requires retention (typically 10 years).
• Aggregated statistics that can no longer identify you.
• Records needed to defend legal claims or prevent abuse, for as long as necessary.

If you are a creator

Your published tours are withdrawn from sale. Explorers who already unlocked a tour may keep offline access for a limited transition period. Outstanding earnings are paid out on the next scheduled payout.

Purchases

Deleting your account does not refund past purchases; refunds are handled by Apple or Google. If you create a new account later, previous unlocks may no longer be restorable.

Request a copy of your data

Email support@cityrats.app and we will send a machine-readable export within 30 days.